If you know the history of pizza, then you also know the history of pizza delivery. Since King Umberto I and Queen Margherita were not everyday people, it shouldn’t come as a surprise that they surely did not pick up that fateful pizza that would become the infamous Margherita pizza. Instead, it was delivered to the royals’ quarters.
However, delivery didn’t become standard until much later, when many more pizza franchises, including Hungry Howie’s, began to offer delivery and carryout options. If you have long been a fan of pizza delivery, you might be wondering how the process works.
Once your order is received, whether by phone or online, it’s made, baked, cut, and then boxed. Once the delivery driver has it, the pizza is placed in the heating bag so it’s fresh and warm when it arrives. Certain holidays, such as Halloween and New Year’s Eve, are busy delivery days, as is the day before Thanksgiving.
Although the process may seem simple, there are always ways to improve it so that consumers, like you, are receiving their delivery in a timely manner.
Hungry Howie’s Improving Pizza Delivery Systems
You might remember that back in the 1980s and 1990s, some pizza chains began to offer delivery in 30 minutes. However, the option backfired and was shut down in the early 1990s as they did not want there to be a public perception that reckless driving was being condoned in order to deliver pizzas on time.
Howie’s Online Management Exchange (HOME) was developed for franchise owners. It is an enterprise-wide reporting module that can pull data from all locations so that the company and its franchisees can monitor performance, including average delivery times.
It’s understandable that waiting for a pizza can get frustrating, so when a store manager sees a longer than usual delivery time, they can find out what happened and reach out to the customer if necessary.
Another improvement made by Hungry Howie’s was the availability of online ordering, which allowed for better order precision. Sometimes noise on either end of the phone can make it difficult to make an order, which is where online ordering becomes a savior.
Although for some online ordering and pizza delivery is the norm, other former pizza consumers may realize just how easy “kids” have it these days.